CallClara.ai

Terms of Service

Effective Date: January 6, 2025
Last Updated: February 12, 2026

These Terms of Service ("Terms") govern your access to and use of CallClara.ai (the "Service"), an AI-powered phone receptionist and appointment scheduling system provided by Practical Mind Labs LLC ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing the Service, or using any features, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and have the authority to enter into these Terms on behalf of your business or organization.

2. Service Description

CallClara.ai provides an AI-powered virtual receptionist that:

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

2a. SMS / Text Message Notifications

CallClara.ai offers optional SMS text message notifications as part of the Service. By opting in to SMS notifications during account setup or through your account settings, you agree to the following terms:

Supported carriers include but are not limited to AT&T, Verizon, T-Mobile, and Sprint. Service may not be available on all carriers.

3. Account Registration and Security

3.1 Account Information

You must provide accurate, complete information when creating your account and keep it updated. You are responsible for:

3.2 Account Restrictions

You may not:

4. Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful business purposes to handle customer calls and manage appointments for your legitimate business operations.

4.2 Prohibited Use

You may not use the Service to:

5. Subscription Plans and Billing

5.1 Free Trial

New customers receive a 7-day free trial. A payment method is required at signup, but you will not be charged during the trial period. Your subscription and first charge begin only after the 7-day trial ends, unless you cancel before then.

5.2 Paid Subscriptions

5.3 Price Changes

We may change subscription prices with 30 days' notice. Price changes apply at your next renewal date. Continued use after a price change constitutes acceptance of the new price.

5.4 Taxes

Prices exclude applicable taxes, which will be added to your invoice. You are responsible for all taxes associated with your use of the Service.

6. Cancellation and Refunds

6.1 Cancellation by You

6.2 Cancellation by Us

We may suspend or terminate your account immediately if you:

6.3 Effect of Termination

Upon termination:

7. Data and Privacy

7.1 Your Data

You retain ownership of all data you provide to the Service, including:

7.2 Data Use

By using the Service, you grant us a limited license to:

7.3 Call Recording Consent

You are responsible for:

7.4 Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms.

8. Third-Party Services

The Service integrates with third-party services (Google Calendar, Microsoft Outlook, Stripe, etc.). Your use of these services is subject to their respective terms and policies. We are not responsible for third-party services' availability, functionality, or data practices.

9. Intellectual Property

9.1 Our Rights

We own all rights to the Service, including:

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription term, subject to these Terms.

9.3 Feedback

If you provide feedback or suggestions, we may use them without obligation or compensation to you.

10. Warranties and Disclaimers

10.1 Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 AI Limitations

Clara is an AI system and may:

10.3 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in Sheridan, Wyoming, under the rules of the American Arbitration Association. Each party bears their own costs.

13.3 Exceptions

Either party may seek injunctive relief in court to protect intellectual property rights.

13.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in a class action or representative proceeding.

14. General Provisions

14.1 Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or Service notification 30 days in advance. Continued use after changes take effect constitutes acceptance.

14.2 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in effect.

14.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

14.5 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

15. Contact Us

For questions about these Terms, contact us:

By using CallClara.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.