CallClara Customer Support · Beta
An AI agent for
your support line
It answers your support calls, looks up and updates tickets in Jira for verified callers, checks your status page, handles account requests through your own API, and hands callers to your team when they need a person.
Talk to us about the betaIn beta with our first customers. Features roll out during the beta; pricing is set with each beta customer.
Works your Jira tickets
Callers can hear where their ticket stands, add information, change the fields you allow, close it, or open a new one. Before any ticket is read or changed, the caller reads back a one-time code we email to the address on the ticket.
- Jira Service Management or Jira Software
- Public comments only, never your internal notes
- You choose which fields callers may change
Knows when something is down
The agent reads your status page. When a module is having an incident, it tells callers at the start of the call, so they don't wait on hold to hear it.
- Atlassian Statuspage, JSON or a plain web page
Account requests, decided by your systems
Connect your own account API for requests like an MFA reset or recent login history. For an MFA reset, the caller gives their PIN and the code your API emails them, and your API checks both. The AI agent never decides on its own.
Hands off to your team
When a caller asks for a person, or the agent can't help, it logs a ticket with a summary, gives the caller the ticket number, and transfers the call to your contact center during your hours.
- Transfers through Dialpad's API, or to any phone number
- Your hours and your after-hours rule
Runs on your Azure AI models, if you like
Point the agent at your own Azure AI Foundry deployments and the voice and transcription usage bills to your Azure subscription. If your resource can't be reached, calls continue on CallClara's models.
What setup asks you for
Everything is entered and tested in the CallClara portal. Each step has a Test button.
Jira
Your site URL, a service account and its API token, the support project, and which status means closed.
Contact center
The direct number of the queue we transfer to, your hours, and a Dialpad API key if you use Dialpad.
Status page
Its address. Atlassian Statuspage is detected automatically.
Optional
Your account API and its documentation, and your Azure AI Foundry endpoint and deployments.
Put an AI agent on your support line
We're onboarding beta customers now.